Schools are busy places. Some of the best people for you to get to know are the office team.

I speak now as a Principal who relies heavily on my office team.

They have such an excellent understanding of people's needs and are always the first to let the Principal know if someone needs some extra support.

They keep well briefed with the Principal and are much easier to access sometimes than the Principal. They are very reliable to pass messages onto others.

Once office staff are familiar with you and the family, they are very conscious to support you when you need to learn more about the school or simply to get some facts straight.

Office staff know to be extremely confidential and will point you in the right direction when you have specific inquiries.

I often think that the engine of a school is the office team. Keep them in mind as your support team when your child is at school. They play a critical role in the day to day life of the Principal.